These Terms of Service govern the services provided by Qiwi Quality Qrew Limited (“Qiwi Quality Qrew”, “we”, “our”, or “us”). By requesting a quote, booking a service, or engaging our services, you agree to these Terms of Service.
1. Business Details
Qiwi Quality Qrew Limited
Phone: +64 22 472 6409
Email: Qiwiqualityqrewltd@gmail.com
2. Services
Qiwi Quality Qrew provides residential and commercial cleaning and exterior property maintenance services, including but not limited to:
- House Washing
- Soft Washing
- Pressure Washing
- Roof Cleaning
- Gutter Cleaning
- Window Cleaning
- Driveway and Pathway Cleaning
- Deck Cleaning
- Carpet Cleaning
- Vehicle Interior Cleaning
- Commercial Cleaning
- Property Maintenance Services
- Commercial and Residential Painting
Services may vary depending on location, property condition, weather conditions, and safety requirements.
3. Quotations
3.1 Free Quotes. All quotations are provided based on information available at the time of inspection or information supplied by the customer.
3.2 Validity. Quotes are valid for 30 days unless otherwise stated.
3.3 Additional Work. Additional work requested by the customer or discovered during service delivery may incur additional charges.
3.4 Hidden Conditions. If conditions are discovered that were not visible during quoting, including excessive staining, mould, moss, lichen, contamination, damage, or access difficulties, additional charges may apply after discussion with the customer.
4. Bookings and Cancellations
4.1 Booking Confirmation. Bookings are confirmed once accepted by Qiwi Quality Qrew.
4.2 Weather Conditions. Exterior services are weather dependent. We reserve the right to reschedule services due to weather, safety concerns, equipment failure, or circumstances beyond our control.
4.3 Customer Cancellation. Customers should provide at least 24 hours’ notice for cancellations or rescheduling. Repeated last-minute cancellations may result in a cancellation fee.
4.4 Arrival Time. We strive to arrive within the scheduled time window. In the case of delays, we will notify you as soon as possible.
5. Payment Terms
5.1 Payment Due Date. Unless otherwise agreed in writing, payment is due upon completion of services.
5.2 Payment Methods. We accept various forms of payment, including credit cards, bank transfers, and cash.
5.3 Commercial Clients. Commercial customers may be provided payment terms as specified on invoices.
5.4 Late Payments. Late payments may incur debt collection costs, legal costs, interest charges, and administration fees where permitted by law.
5.5 Debt Recovery. The customer agrees to reimburse any reasonable costs incurred in recovering overdue amounts.
6. Access to Property
Customers must provide safe and reasonable access to the property, and ensure that utilities (water, toilets and electricity) are available.
The customer is responsible for:
- Unlocking gates if required
- Securing pets
- Removing valuable or fragile items from work areas
- Advising us of any hazards
Failure to provide access may result in additional charges.
7. Health and Safety
Qiwi Quality Qrew is committed to maintaining safe work practices. We reserve the right to refuse or discontinue work where:
- Unsafe conditions exist
- Structural hazards are present
- Aggressive animals are present
- Access is unsafe
- Weather conditions create risks
We comply with applicable New Zealand health and safety legislation.
8. Service Limitations
While we use professional equipment and industry-approved cleaning methods, we cannot guarantee:
- Permanent stain removal
- Complete mould, algae, rust, or lichen removal
- Restoration of aged or damaged surfaces
- Colour matching or appearance improvements beyond cleaning
Results may vary depending on the age and condition of surfaces.
9. Satisfaction Guarantee
We are committed to providing high-quality services. If you are not satisfied with our work, please contact us within 24 hours, and we will address your concerns promptly.
10. Property Damage
Customers must notify us within 24 hours of service completion if they believe damage has occurred. Qiwi Quality Qrew will investigate any claims fairly and promptly.
We are not liable for:
- Pre-existing damage
- Defects caused by age, wear and tear, or poor maintenance
- Hidden defects not visible before cleaning
- Damage resulting from customer instructions contrary to our recommendations
Nothing in these Terms excludes rights available under New Zealand consumer protection laws.
11. Insurance
We carry liability insurance for your protection. Details of our coverage can be provided upon request.
12. Consumer Guarantees Act
Where services are supplied to consumers, the Consumer Guarantees Act 1993 applies.
Where services are supplied for business purposes, the parties agree that the Consumer Guarantees Act 1993 may not apply to the fullest extent permitted by law.
13. Refund Policy
If a customer is dissatisfied with a service, they should contact us within 24 hours of completion. We will assess the concern and may, at our discretion:
- Re-perform the service
- Offer a partial refund
- Offer another reasonable remedy
Refunds and re-performance are assessed on a case-by-case basis.
14. Force Majeure
Qiwi Quality Qrew is not liable for delays or failures caused by events beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Government restrictions
- Supply shortages
- Equipment failures
- Power outages
15. Changes to These Terms
We may update these Terms of Service at any time. Updated versions will be published on our website and become effective immediately upon publication.
16. Governing Law
These Terms of Service are governed by the laws of New Zealand. Any disputes shall be subject to the jurisdiction of the courts of New Zealand.
Contact Us
Have questions about our terms? Get in touch with our team.
Phone: +64 22 472 6409 Email: Qiwiqualityqrewltd@gmail.com
